Support

Need a hand?

Email us and a person will get back to you.

How do I delete my account?

In Kinvek, tap your initial at the top left of the Split Board to open Profile, then tap Delete account and data and confirm. This revokes Sign in with Apple and permanently deletes your account, workouts, templates, schedule, kin links and device tokens from our server. Workouts you logged without an account only ever lived on your phone; deleting the app removes them.

How do I invite a partner?

Tap Kin on the Split Board (you'll be asked to sign in with Apple the first time), then Invite a partner. Share the link or let your partner scan the QR code. They open it with Kinvek, or enter the code under Accept invite and tap Add kin. Invites expire, so make a new one if an old code stops working.

My partner can't see my sets

Check that you're both signed in and see each other under Your kin. Your sets sync when your phone is online; Profile shows the sync status. For a live session, you both need to join the same session, by its six-letter code or QR code, under Join a live session. Still stuck? Email us with roughly when it happened.

Can I import from Strong or Hevy?

Yes. Export a CSV from Strong or Hevy, then in Kinvek open Profile and tap Bring your history. Pick the file, check any lifts Kinvek couldn't match to its library, and import. Importing the same file twice doesn't duplicate sets.

Can I get a copy of my data?

Yes. Email us from the address you want the reply sent to and tell us your Kinvek display name. We'll send a copy of the data stored for your account on our server.

Privacy and terms

Read how we handle your data in the Privacy Policy, and the Terms of Use.